Shipping Policy

Shipping Policy

We anticipate dispatching your goods within 3-5 business days with couriers. Shipping is at times out of our control and will be limited to the nominated couriers schedule. Regional freight in some cases are more limited and out of our control. Where an external courier is required we do our best to find the best price and service for you. 

Our local deliveries will be on nominated days as arranged with the warehouse. Please advise if you have left your purchase until the last minute and require it for a special event. We will do our best to get your purchase to you with the quickest freight option (may be the most expensive freight choice). 

Pick up is available from either location at no charge where arrangements are made.

Where access to your home is limited please advise. 

Please advise of any stairs and pets need to be contained during the delivery process.

Some items are delivered flat packed and require some assembly.

Please advise by email within 24 hours if you have any concerns with a delivery. Please advise the driver at time of delivery if you have concerns. The packaging at times can look damaged but the packaging is in fact designed to protect your investment.

Photo evidence is always needed in the event that an item has been damaged in transit. Please take photos of damaged packaging prior to opening.

While every care is taken to ensure items are delivered in A1 condition, accidents to happen unfortunately.